01752 345333 [email protected]

The Insurance Group COVID-19 & Business Continuity Plan Client Update

As the COVID-19 situation develops, we want to reassure our clients that The Insurance Group has deployed business continuity plans to minimise the impact on the wellbeing of our staff, Clients and their families whilst continuing to deliver a high-level of service to our customers.

To this end we are implementing a model which will enable our staff to work from home where required whilst maintaining our service levels for all Clients.

We are following the government guidelines and would like to reassure our customers that we remain open, but respectfully ask our clients to preferably call or email rather than to visit in person at this time.

We are here to answer any questions you might have about the cover on your policy, especially for commercial business and personal travel policies.

This is an unprecedented situation, and we will continue to closely monitor and comply with Government and Regulatory advice (whilst implementing our capacity for staff to work from home) and endeavour to ensure that we continue to provide a normal service in the event that staff become ill or need to self-isolate.

We will keep you up to date as things change and in the meantime for all of our staff and clients to stay as safe as possible.

You can continue to contact us on 01752 345333 or alternatively, if you know who you would like to speak to, please contact any of the team directly on the following:

Laurie de Mel
01752 343434
Paul Hatherley
01752 349701
Diane Howell
01752 349704
Steve Bartlett
01752 349703
Robbie Craig
01752 349709
Ray Wood
01752 349705
Chris Anderson
01752 349718
Sophie Cundy-Borge
01752 349715
George Martin
01752 349719
Leanne Tregunna
01752 349706
Charlotte Martin
01752 349716
Kirsty Barnett
01752 347348

The Insurance Group is an Independent Insurance Broker, established in 1973 and authorised and regulated by the Financial Conduct Authority no 301133. We offer a wide range of high quality, affordable, insurance products to both personal and commercial clients across the whole of the UK.

We are committed to only offering superior products, primarily from leading insurance companies and we look to avoid inferior Insurance Companies who try to avoid paying claims, as we take no satisfaction in telling a client that a claim is not covered.

We therefore look to establish your exact requirements prior to placing you on cover with an Insurer to ensure that you have the appropriate cover.  We believe that having peace of mind that you are properly insured is paramount.

Over the last forty years or so we have forged strong relationships with a number of leading insurance companies and this certainly helps us to provide you with an exceptional set of products.

We believe it is our honesty and that we always act in the best interests of our clients that help us to retain and be recommended by so many of our existing clients.

We are committed to maintaining our truly independent status and to continue offering quality insurance solutions. We understand that you need us to assist you through the whole buying process and to be there when you need help to make a claim or simply need information during the year.

We are definitely not a call centre, we are here to provide personal service, backed by years of experience and professionally trained staff.